Live Support
 
 
 
 
 
 
 
 
 
 
 
  Overview
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    PRODUCT FEATURES
 
 
New Visitor Alert
You'll get the alert when a new visitor comes to your website.
 
 
 
Real Time Monitor Visitors' Footprint
It monitors each visitor's browsing footprints in real time. You can know the visitor's needs from this monitor.
 
 
 
Trace Referral Sites
It traces each visitor coming from referral sites, search keywords or search engines.
 
 
 
Online Visitor List
It gets the traffic status in real time, listing all the visitors who are browsing your website.
 
 
 
Proactive Live Chat
It can push an invitation box on a visitor's browser. It allows you to directly contact with your potential customers.
 
 
 
Live Chat Window

The Live Chat Window supports English, Traditional Chinese, Simplified Chinese and Japanese.

The language of chat window is automatically changed as that of visitors’.

 
 
 
Offline Message Box

When you log out of Actual Live, the chat window is re-directed to the Offline Message Box.

After you’ve logged in again, you'll receive the alert of new offline messages received.

 
 
 
Canned Response List
You can pre-input the default answer in the Canned Response List. Then you can promptly answer your visitors’ enquiries.
 
 
 
Multi-Department
Actual Live supports Multi-Department. Visitors can choose the department they want to talk to.
 
 
 
Operator Permission Setting
You can Add/Edit/Del each operator’s login name and password. You also can set up each operator’s authority.
 
 
 
Internal Chat
You can chat with other operators in the same website ID to improve the communication between operators.
 
 
 
Rename Visitor
You can rename visitors to help identify old customers.
 
 
 
Visitor Detail Information
You can know each visitor's details including the IP address, the location and the computer setting.
 
 
 
Banner of Chat Window
You can customize the banner of Chat Window to show your company logo or promotion campaigns.
 
 
 
Define the category of visitor
You can define the category of visitors to classify the importance of different visitors.
 
 
 
Message History
You can check the message history and get a report of the chat statistics.
 
 
 
Customize Button

You can design the Live Support Button to meet your website design. The floating icon can be designed to multi-language including English, Traditional Chinese, Simplified Chinese and Japanese.

The language of button is automatically changed to that of visitors’.

 
 
 
Web Traffic Statistics
Monthly, Daily report for web traffic analysis.
 

 

 
   
   
   

 
Actual Live
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